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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gloria Sprung

March 7, 2025

5  out of  5
rating by Gloria Sprung
"I want to give a huge thank you to Sugar Reynolds from the office of Paul Gentilini, State Farm Insurance. We had a backup in our laundry room on Jan 30 and things seemed to be at a standstill negotiating on a final cost of the repairs needed. But today Sugar got involved and worked magic and repairs are moving forward. Thank you, Sugar!!"
We responded:
"Gloria, I'm so glad to hear things got worked out to your satisfaction. Sugar excels at problem solving in these kind of situations. We appreciate you taking the time to provide us a 5-star review. "
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James McDonnell

February 27, 2025

5  out of  5
rating by James McDonnell
"Logan was very helpful and easy to work with. Best of all he made several suggestions that reduced our car insurance premiums."
We responded:
"Thanks for acknowledging Logan's great service. We appreciate you taking the time to give us a 5-star review!"
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Dana Chabot

February 24, 2025

5  out of  5
rating by Dana Chabot
"Sugar Reynolds continues to be a knowledgeable, very responsive agent. I submitted my condo association's master insurance policy with a few questions, and she got back to me answers in less than 30 minutes - impressive!"
We responded:
"Thanks Dana! On behalf of Sugar and myself, we appreciate you taking the time to write a great review."
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bob e

February 21, 2025

5  out of  5
rating by bob e
"Awesome customer service. Aaron was up front on coverage and pricing, very reasonable rates, I have been with American Family for over 30 years with no claims and they started jacking the rates up on me, wished I switched years ago!"
We responded:
"Welcome to the agency, Bob. We're glad you were so happy with Aaron's service. Thanks so much for the kind review/rating! "
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Vicki Ellefson

January 27, 2025

5  out of  5
rating by Vicki Ellefson
"Paul and his staff are awesome. They take the time to explain changes happening and why and also are very patient with questions. I really like working with Paul and his staff."
We responded:
"Vicki, thanks for taking the time to write the kind review you did for us and recognizing the great service my staff provides. We appreciate it! "
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Luke

January 10, 2025

5  out of  5
rating by Luke
"I can’t speak highly enough about Paul and the team. I was recently had to file a total loss claim and they supported me through the entire process. Being covered on paper is one thing, but having a team that will be there for you when you need them most brings value and peace of mind that can’t be put into words. You’re in good hands with Paul and his team."
We responded:
"Thanks for the great compliment, Luke! I'm fortunate to have a team that's skilled in providing top service."
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Troy Gemlo

December 5, 2024

5  out of  5
rating by Troy Gemlo
"Aaron was great to work with! He helped me with me situation and was quick with his responses to my emails and phone calls!"
We responded:
"Thank you for your most kind review, Troy. I appreciate folks recognizing my team's dedication to excellent service. "
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Andi Sirek

November 29, 2024

5  out of  5
rating by Andi Sirek
"Sugar Reynolds is absolutely a top notch agent to work with. She priced several different options for me and explained all the processes in a way I could understand. Truly appreciate the great experience!!"
We responded:
"Thanks Andi. We appreciate you taking the time to recognize Sugar's excellent service."
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chad smith

November 14, 2024

5  out of  5
rating by chad smith
"Aaron hooked me up super fast today with some temporary insurance cards and provided a quote for my monthly payments that worked for our budget. You would probably have a harder and longer time ordering a pizza than getting insurance from this amazing and awesome guy. Thanks Aaron much appreciated!"
We responded:
"Chad, on behalf of Aaron and myself, we appreciate your kind review highlighting Aaron's great service. Thanks! "
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Eric Decker

November 12, 2024

5  out of  5
rating by Eric Decker
"Aaron provided timely, effective assistance"
We responded:
"Eric, Aaron and I appreciate the 5-star review!"
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Josh Fuhreck

November 6, 2024

5  out of  5
rating by Josh Fuhreck
"I have always enjoyed working with the Paul Gentillini Agency for the HOAs I manage. Paul is a wealth of knowledge and Sugar is his extremely capable assistant. Great team!"
We responded:
"Thanks for the 5-star rating Josh! The feeling is mutual. We've always enjoyed working with a professional of your caliber."
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Dave Corsten

November 4, 2024

5  out of  5
rating by Dave Corsten
"Paul is a one of a kind. His attention to detail is top notch & his love for his clients would rival anyone in town. Thanks for the fine example PG."
We responded:
"Thanks for the great kudos, Dave! I appreciate it."
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Pavielle Williams

October 24, 2024

5  out of  5
rating by Pavielle Williams
"Sugar is a awesome worker! No concern 😊 keep up the good work 👌"
We responded:
"On behalf of Sugar and myself, we appreciate your 5-star rating very much!"
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Merrill Biel

October 23, 2024

5  out of  5
rating by Merrill Biel
"Paul Gentilini and Sugar Reynolds’s are terrific professionals to work with. They are always friendly, available, efficient and thorough in addressing all our needs and providing thorough information regarding our insurance coverage and pricing. I strongly recommend them! Merrill"
We responded:
"On behalf of Sugar and myself, thanks so much Dr. Merrill for the very kind endorsement. We appreciate the trust put in us to handle the condominium's insurance. "
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Leif Voltz

October 18, 2024

5  out of  5
rating by Leif Voltz
"Aaron Pankratz did a great job helping me decipher the details of my home owners insurance! He was patient in explaining all of the details, teaching me the how everything worked, and diligently followed up very promptly. Thanks Aaron!"
We responded:
"Leif, on behalf of Aaron and the rest of my office, we appreciate you taking the time to give kudos to Aaron for a job well done. Thank you! "
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Omar Vacca

October 15, 2024

5  out of  5
rating by Omar Vacca
"Nice people, quick response, all good"
We responded:
"Thank you, Omar! We appreciate your most kind review. "
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Ethan Kay

October 11, 2024

5  out of  5
rating by Ethan Kay
"the man the myth the legend Aaron Pankratz hooked me up with all the information i needed and he had very good customer service skills and still managed to figure my concerns out in a timely manner"
We responded:
"On behalf of Aaron and our office, we appreciate your 5 star review along with the humor you injected. Thanks Ethan!"
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K M

October 9, 2024

5  out of  5
rating by K M
"Paul and his team have always been there for us, he can get you answers on insurance question quickly and they have the right answers not something made up, and now my son and daughter are doing business with his office as well. great staff, what a team and they know what they are talking about, give them quick call. They are Super friendly. Professional people here. Paul Is in my opinion Top agent in the upper Midwest."
We responded:
"Thanks for the super kind words Keith. The staff and myself have enjoyed having you, Angie, and the rest of the family as clients for all of these years. The trust you've placed in us is not taken lightly."
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Thomas Mcgee

October 8, 2024

5  out of  5
rating by Thomas Mcgee
"I had the pleasure of dealing with JoAnne when changing my auto and home loans to State Farm and couldn't have been happier with the overall experience, I highly recommend giving them a call if you want a stress free experience and save yourself a lot of money! Sugar Reynolds is awesome too!!!"
We responded:
"Tom, on behalf of Jo and my office, we thank you for taking the time to leave us a review. We appreciate you trusting us with your insurance."
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D. Roiger

October 3, 2024

5  out of  5
rating by D. Roiger
"Called for and requested insurance declarations. Was emailed to me within a couple of minutes. They have always been very polite and responsive."
We responded:
"Thanks Dan! We appreciate you giving us a great review and having you for a customer."
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Swiss Zheng

September 24, 2024

5  out of  5
rating by Swiss Zheng
"Great service. They always repond to my request fast."
We responded:
"Thanks so much for the 5 star review. We appreciate it!"
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TM Wilson

September 18, 2024

5  out of  5
rating by TM Wilson
"Great price and great, fast customer service!"
We responded:
"Thank you, sir!"
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D. Thompson

September 15, 2024

5  out of  5
rating by D. Thompson
"Sugar is just great at getting things handled NOW! I'm always confident in what I'm doing for insurance after I've spoken with her. Paul is one of the most knowledgeable insurance agents I've ever dealt with, and what a nice guy too!"
We responded:
"Daphne, all of us here really appreciate your great compliments. Thank you!"
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Laura Honan

September 13, 2024

5  out of  5
rating by Laura Honan
"Even though Paul Gentilini at State Farm could not provide coverage for my condo building, he found me another agent who specializes in condos and set me up with her on a 3-way call. He went above and beyond to help me find coverage!"
We responded:
"It was my pleasure, Laura. Thank you for taking the time to give us a great review! "
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Haley Elizabeth

September 12, 2024

5  out of  5
rating by Haley Elizabeth
"Sugar and Logan are very helpful. State Farm reduced my monthly bill compared to my former insurance- I am super thankful! 🙏🏻"
We responded:
"Great to hear, Haley. Thank you for the review!"