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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shane Jensen

May 8, 2025

5  out of  5
rating by Shane Jensen
"I have had the pleasure of working with Paul, Sugar and the rest of their team for many years now. You will not find anyone who will work harder for you while providing you with honest and relevant information. Insurance is all about trust and I know I can trust them to put their clients interests first."
We responded:
"Shane, thanks for the great review and recognizing the high level of service and insurance expertise we strive to provide. Coming from an accomplished professional like you, it's humbling. "
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Lyndsay Manning

April 24, 2025

5  out of  5
rating by Lyndsay Manning
"I had an amazing experience working with Sugar. From start to finish, she was incredibly helpful, knowledgeable, and patient. she took the time to answer all my questions, explain my options in detail, and helped me find the best coverage that fit both my needs and my budget. Insurance can be confusing, but sugar made the whole process easy and stress-free. I really appreciated her honesty and the way they broke everything down so I could make an informed decision. It’s clear they genuinely care about their clients and want the best for them. Highly recommend if you’re looking for someone who’s professional, responsive, and truly has your back"
We responded:
"Thanks much for the 5 stars, Lyndsay! We're glad Sugar provided such exceptional service and took the time to thoroughly explain everything to you. Helping you get great coverage while maximizing your discounts is always our goal."
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Cary Charlson

April 24, 2025

5  out of  5
rating by Cary Charlson
"I have known Paul for almost 40 years and there are very few Insurance Agents in this world that care for their clients more than Paul. Paul is extremely dedicated to his craft and few do it better than he."
We responded:
"Thanks for the kind words, Cary. Coming from someone like you, that's high praise. I appreciate it."
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J Jones

April 24, 2025

5  out of  5
rating by J Jones
"While searching for home insurance a friend of mine referred me to Sugar Reynolds and I’m so glad she did !! My wife is happy and you know the saying happy wife happy life!! Sugar was extremely knowledgeable on what we needed for the home and gave us amazing prices.. Will be referring her to everyone looking!!!"
We responded:
"On behalf of Sugar and our entire office, we appreciate you taking the time to provide a great review! It's great to hear we could provide you with the best buy for your hard earned insurance dollars for your home insurance."
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Amayzn Vintage

April 24, 2025

5  out of  5
rating by Amayzn Vintage
"Being from the south you are use to hospitality. Well I do say I found it up north as well. While looking for insurance I ran across a wonderful soul she was just as sweet and reminded me of being down south. She is extremely knowledgeable on everything insurance, she gives you the upmost respect! If you need any kind of insurance go to Sugar Reynolds at State Farm she will make sure you are taken care of!!!"
We responded:
"Thanks for the great review. We are super happy to know you had a great experience with Sugar from our office. If you ever need any help in the future with your home or auto insurance, please don’t hesitate to reach out. We are here to help!"
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Coco Young

April 23, 2025

5  out of  5
rating by Coco Young
"Sugar is a pleasure to work with. She always responds quickly to any questions I have and she goes above and beyond to provide great service."
We responded:
"Thanks for taking the time to give us a great review, Coco. It's great to hear the service Sugar provides goes beyond your expectations. "
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Spirit Of Vintage

April 23, 2025

5  out of  5
rating by Spirit Of Vintage
"Such a wonderful experience Sugar is very professional gave me the quote I needed maybe not what I wanted but they know what we need even when we don’t So if you need insurance go see Sugar Reynolds she has you covered"
We responded:
"Thank you for the great review. We strive to ensure you receive the best rates and options available."
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Kenzie Killebrew

April 23, 2025

5  out of  5
rating by Kenzie Killebrew
"Sugar was very kind and professional when I went in for a quote, she helped me get a better understanding on auto insurance, will definitely be recommending her to my friends when they need new auto or rental insurance!"
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Erin McMahon

April 23, 2025

5  out of  5
rating by Erin McMahon
"I would never chose another company over State Farm. And Paul Gentilini Insurance Agency, Inc. has the most amazing service. I always appreciate Sugar's friendly, comprehensive, expert help. The best!"
We responded:
"Thanks for the great compliment and 5 stars, Erin! We're glad to hear you feel our service is amazing. That's what we strive for. "
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Kenny and Alisha Guzek Investments

April 8, 2025

5  out of  5
rating by Kenny and Alisha Guzek Investments
"Paul and his team are amazing to work with! Sugar and Logan 5 star Customer service! Thanks Team Gentilini!"
We responded:
"Thank you, Kenny! Sugar and Logan appreciated the 5 star Customer Service rating. "
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Jim Hoffoss

April 5, 2025

5  out of  5
rating by Jim Hoffoss
"I’ve worked with many insurance professionals over the years, but Paul Gentilini stands out — not just for his depth of knowledge in risk management, but for the genuine, personal touch he brings to every interaction. He doesn’t hide behind endless emails or wait for things to escalate. Instead, he picks up the phone, takes the time to talk things through, and ensures his clients understand both the fine print and the big picture. His phenomenal team — Aaron, Logan, and Sugar — share that same client-first approach. They’re knowledgeable, responsive, and consistently go above and beyond to deliver top-tier service. As a board member of our HOA, I’ve seen firsthand how Paul takes the time to walk homeowners through policy nuances and proactively educate them on how to protect what matters most. He’s patient, sharp, and always one step ahead when it comes to identifying needs and explaining complex coverage. If you're looking for an agent who blends expert guidance with old-school client care — and has a rock-solid team backing him — Paul’s your guy."
We responded:
"Jim, on behalf of the team and myself, thanks so much for the most kind review and comments. We really appreciate it. Like yourself, we find most people still desire and value old school service vs. a short text or e-mail. Especially with a product that can get as complicated as insurance . "
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Tosin Etomi

March 31, 2025

5  out of  5
rating by Tosin Etomi
"Paul is extremely knowledgeable, kept his word, followed through and made the experience seamless."
We responded:
"Thanks for the kind words, Tosin! We take pride in keeping our promises. "
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Chrissy Pennaz

March 28, 2025

5  out of  5
rating by Chrissy Pennaz
"Sugar made the process of switching over my car and rental insurance seamless. I saved a bunch of money and got my coverage amounts adjusted properly. She was professional and more than helpful. She went above and beyond to also send over the new rental policy to my apartment. If anyone is interested in saving money, this is the way to go. I will definitely refer all my friends and family!"
We responded:
"Thanks for taking the time to provide us a 5-star review, Chrissy! On behalf of Sugar and our office, we are super happy to hear we provided you the proper coverage that you needed at a savings. Our main goal has always to provide the best value for people's hard earned insurance dollars. "
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Gloria Sprung

March 7, 2025

5  out of  5
rating by Gloria Sprung
"I want to give a huge thank you to Sugar Reynolds from the office of Paul Gentilini, State Farm Insurance. We had a backup in our laundry room on Jan 30 and things seemed to be at a standstill negotiating on a final cost of the repairs needed. But today Sugar got involved and worked magic and repairs are moving forward. Thank you, Sugar!!"
We responded:
"Gloria, I'm so glad to hear things got worked out to your satisfaction. Sugar excels at problem solving in these kind of situations. We appreciate you taking the time to provide us a 5-star review. "
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James McDonnell

February 27, 2025

5  out of  5
rating by James McDonnell
"Logan was very helpful and easy to work with. Best of all he made several suggestions that reduced our car insurance premiums."
We responded:
"Thanks for acknowledging Logan's great service. We appreciate you taking the time to give us a 5-star review!"
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Dana Chabot

February 24, 2025

5  out of  5
rating by Dana Chabot
"Sugar Reynolds continues to be a knowledgeable, very responsive agent. I submitted my condo association's master insurance policy with a few questions, and she got back to me answers in less than 30 minutes - impressive!"
We responded:
"Thanks Dana! On behalf of Sugar and myself, we appreciate you taking the time to write a great review."
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bob e

February 21, 2025

5  out of  5
rating by bob e
"Awesome customer service. Aaron was up front on coverage and pricing, very reasonable rates, I have been with American Family for over 30 years with no claims and they started jacking the rates up on me, wished I switched years ago!"
We responded:
"Welcome to the agency, Bob. We're glad you were so happy with Aaron's service. Thanks so much for the kind review/rating! "
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Vicki Ellefson

January 27, 2025

5  out of  5
rating by Vicki Ellefson
"Paul and his staff are awesome. They take the time to explain changes happening and why and also are very patient with questions. I really like working with Paul and his staff."
We responded:
"Vicki, thanks for taking the time to write the kind review you did for us and recognizing the great service my staff provides. We appreciate it! "
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Luke

January 10, 2025

5  out of  5
rating by Luke
"I can’t speak highly enough about Paul and the team. I was recently had to file a total loss claim and they supported me through the entire process. Being covered on paper is one thing, but having a team that will be there for you when you need them most brings value and peace of mind that can’t be put into words. You’re in good hands with Paul and his team."
We responded:
"Thanks for the great compliment, Luke! I'm fortunate to have a team that's skilled in providing top service."
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Troy Gemlo

December 5, 2024

5  out of  5
rating by Troy Gemlo
"Aaron was great to work with! He helped me with me situation and was quick with his responses to my emails and phone calls!"
We responded:
"Thank you for your most kind review, Troy. I appreciate folks recognizing my team's dedication to excellent service. "
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Andi Sirek

November 29, 2024

5  out of  5
rating by Andi Sirek
"Sugar Reynolds is absolutely a top notch agent to work with. She priced several different options for me and explained all the processes in a way I could understand. Truly appreciate the great experience!!"
We responded:
"Thanks Andi. We appreciate you taking the time to recognize Sugar's excellent service."
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chad smith

November 14, 2024

5  out of  5
rating by chad smith
"Aaron hooked me up super fast today with some temporary insurance cards and provided a quote for my monthly payments that worked for our budget. You would probably have a harder and longer time ordering a pizza than getting insurance from this amazing and awesome guy. Thanks Aaron much appreciated!"
We responded:
"Chad, on behalf of Aaron and myself, we appreciate your kind review highlighting Aaron's great service. Thanks! "
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Eric Decker

November 12, 2024

5  out of  5
rating by Eric Decker
"Aaron provided timely, effective assistance"
We responded:
"Eric, Aaron and I appreciate the 5-star review!"
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Josh Fuhreck

November 6, 2024

5  out of  5
rating by Josh Fuhreck
"I have always enjoyed working with the Paul Gentillini Agency for the HOAs I manage. Paul is a wealth of knowledge and Sugar is his extremely capable assistant. Great team!"
We responded:
"Thanks for the 5-star rating Josh! The feeling is mutual. We've always enjoyed working with a professional of your caliber."
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Dave Corsten

November 4, 2024

5  out of  5
rating by Dave Corsten
"Paul is a one of a kind. His attention to detail is top notch & his love for his clients would rival anyone in town. Thanks for the fine example PG."
We responded:
"Thanks for the great kudos, Dave! I appreciate it."