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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Brent Lee

April 21, 2023

5  out of  5 rating by Brent Lee
"Shelley Knoll is fantastic. I've been working with her for many years. She's knowledgeable, friendly & professional. She makes everything simple & easy. It's clear she takes great pride in taking good care of customers. I can't recommend her highly enough."

Wendy Roetering

April 17, 2023

5  out of  5 rating by Wendy Roetering
"My husband and I have been with Paul Gentilini's agency for almost 30 years now. His team Shelley, Sugar and Joann are all great to work with. We just purchased a new car and the service at the dealership was not great, however when I called Shelley she was there to help me. I never have a complaint, this is why we are still with Paul's office and State Farm. Thanks Shelley!"

Joe Techar

April 10, 2023

5  out of  5 rating by Joe Techar
"We have been clients of Paul's Agency for over 10 years. They have proven to be knowledgeable, helpful and very responsive in our dealings with them."


April 7, 2023

5  out of  5 rating by Brian
"I have been with State Farm for 28 years. I can say that the office staff is great. Sugar and Shelly. Shelly has been helping since the beginning!"

Cathy Paquette

April 6, 2023

5  out of  5 rating by Cathy Paquette
"Excellence from everyone with whom I have dealt with from storm claims to auto insurance claims. The office staff is insightful, responsive, upbeat, patient and professional. Give pats on the back all around!!"

Mandy Weiss

April 3, 2023

5  out of  5 rating by Mandy Weiss
"Amazing customer service here!"

K Abdella

March 29, 2023

5  out of  5 rating by K Abdella
"Always helpful and quick to respond to questions and concerns. Shelley is thorough and makes sure your coverage is right for your needs. Definitely would recommend!"

Alexis R

March 20, 2023

5  out of  5 rating by Alexis R
"Working with this agency and Sugar has made my insurance less of a headache to deal with. Love them!!"

Mary Cole

March 7, 2023

5  out of  5 rating by Mary Cole
"Sugar has always been so helpful. She explains everything so I can understand it. Insurance for me is so frustrating, Sugar has a way of making it work for me. I have found she stays kind when I am not so easy to deal with. We have had State Farm since 1976. Thanks for being so patient with us !!!!"

Angie Lemke

March 6, 2023

5  out of  5 rating by Angie Lemke
"We have had State Farm with Paul for many years and we absolutely love them. We work with Shelly and she is amazing, always friendly and genuinely cares for our family. Highly recommend Paul and team!!!"

Barb Dupay

March 5, 2023

5  out of  5 rating by Barb Dupay
"I was so thankful to switch my insurance to Paul. He was so helpful in explaining what I needed to change to have the best coverage to protect me. Also, Shelly was great to work out all of the details. They are a wonderful team and made me feel part of the family at State Farm."

Pam Meinke

March 5, 2023

5  out of  5 rating by Pam Meinke
"We have been a client for more than 30 years. The service is outstanding and Shelley is awesome. Pam Meinke"

Hanan Azer

March 4, 2023

5  out of  5 rating by Hanan Azer
"State Farm agent Paul Gentilini is nice agent and so friendly when you call to ask for details or anything, good management, always support his customers, all agent in his office so friendly and helpful , we have insurance with stats farm and special this location from long time and so comfortable with him."

Brent Krueger

March 2, 2023

5  out of  5 rating by Brent Krueger
"I am a new client of State Farm and Paul Gentilini's agency. From the beginning, I have spoken to and dealt exclusively with his assistant Sugar. All I can say is she is the best! Knowledgeable, helpful, courteous and professional. She has explained every detail in depth and made the transition from my previous company extremely easy. I am happy with my move to State Farm and this Agency."

KaterTater K

March 2, 2023

5  out of  5 rating by KaterTater K
"We have been long time customers with Paul and his team. We have the utmost trust in him and his team. If we ever have questions or need to make a claim Sugar Reynolds is always quick to respond, professional, knowledgeable and willing to help. I always know if I need something I can count on her! We highly recommend Paul’s agency!"

Ahna Larson

March 1, 2023

5  out of  5 rating by Ahna Larson
"Always, always have great service. I work with Shelley and have always experienced quick and complete help with any request. I would recommend to anyone."

Joanne Dungan

February 25, 2023

5  out of  5 rating by Joanne Dungan
"Paul spent in depth time reviewing our Association Insurance. Even though we did not meet the qualifications for insurance with State Farm, he made several helpful recommendations and suggestions in our search for Association insurance coverage. I would not hesitate to recommend Paul to friends and neighbors for other insurance needs."

Nancy Bork

February 23, 2023

5  out of  5 rating by Nancy Bork
"I was referred to Paul who spent 45 minutes with me discussing our condo building insurance issues which required immediate attention as our current insurer was no longer going to cover building insurance. Knowing he might not be able to help us and as quickly as we needed, he put me in contact with another agent who represents several companies and it has proven fruitful to us. Can't thank Paul enough for the time he spent and referring us as timing and price were key."


February 22, 2023

5  out of  5 rating by Lola
"Paul Gentellini has handled our association insurance for the last several years and has always been available to answer all our questions and to explain all the details of our policy. Paul always makes himself available to answer any questions and keeps in touch yearly about any changes in our policy. He's an excellent resource and I would recommend him highly."

Marlaysiah Collins

February 8, 2023

5  out of  5 rating by Marlaysiah Collins
"I have been insured through State Farm for many years now and have been very satisfied with my experience. Shelley is very attentive, eager to help/answer questions, recommends different services and is very professional. I can’t speak highly enough about how much she cares for her clients. Thank you Shelley, you are amazing!"

Sara Johnson

January 18, 2023

5  out of  5 rating by Sara Johnson
"Shelley is great to work with."

Merrill Biel

November 16, 2022

5  out of  5 rating by Merrill Biel
"It is truly a positive experience working with Paul Gentilini and Sugar Reynolds. They are extremely knowledgeable, professional, efficient, helpful and pleasant. They take the time and make the effort to answer any questions or concerns."

Ariel Marie

October 31, 2022

5  out of  5 rating by Ariel Marie
"What an incredible team! Shelley has been my go to person since we bought our home in 2020, she and the rest of the team are friendly and responsive. So happy with their care. :)"

Tami D.

October 28, 2022

5  out of  5 rating by Tami D.
"Superb level of service & commitment to clients! A true advocate in an agent."

Scott Schulte

September 26, 2022

5  out of  5 rating by Scott Schulte
"Paul is incredibly well versed in our insurance needs and is very accessible and attentive to our needs. Highly recommend using him and his office for your insurance needs."